Privacy Policy

1. Who We Are

This Privacy Policy applies to Albany Insulation Company ("we," "us," or "our"), a business operating at 126 Pine Ave #7, Albany, GA 31701. Our website is located at albanyinsulationcompany.com. If you have questions about this policy, you can reach us at hi@albanyinsulationcompany.com.

2. What Information We Collect

We collect information in the following ways:

• Contact form submissions. When you fill out a request form on our website, we collect your name, email address, phone number, and any details you provide about your project or home.
• Phone calls and emails. If you call or email us directly, we may retain that information as part of our customer records.
• Analytics data. We use analytics tools (such as Vercel Analytics) to understand how visitors use our website. This data is aggregated and does not identify you personally. It may include pages visited, time spent on the site, and general location information (city or region level).
• Cookies. Our website may use cookies to support basic site functionality and analytics. You can disable cookies in your browser settings, though some site features may not work correctly if you do.

We do not collect sensitive personal data such as Social Security numbers, financial account numbers, or health information.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries.
• Schedule appointments and follow up on project details.
• Communicate with you about your project status.
• Improve our website and understand how visitors find and use it.
• Comply with legal obligations if required.

We do not sell your personal information to third parties. We do not use your contact information for unsolicited marketing without your permission.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in limited circumstances:

• Service providers. We may use third-party tools (such as form processors or scheduling software) to help us operate our business. These providers access only the data necessary to perform their function and are not permitted to use it for other purposes.
• Legal requirements. We may disclose information if required to do so by law or in response to a valid legal request.
• Business transfers. In the event of a sale or merger, your information may be transferred as part of that transaction.

5. Data Retention

We retain customer contact information for as long as it is needed to service your account or as required by applicable law. If you would like us to delete your information, you can make that request by emailing us at hi@albanyinsulationcompany.com.

6. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your personal information.
• Opt out of future communications from us.

To exercise any of these rights, contact us at hi@albanyinsulationcompany.com. We will respond to verified requests within a reasonable time.

7. Security

We take reasonable steps to protect the information you share with us, including using secure connections (HTTPS) on our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

9. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of the page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: